Dewa89 believes every member deserves an enjoyable and controlled gaming experience. We provide a wide range of tools and resources to ensure your gaming activity remains healthy entertainment.
At dewa89, we do not just offer an enjoyable gaming experience — we are also fully committed to the well-being of our members. This responsible gaming policy is more than an official document; it is a core value we practise in every aspect of our platform's operations.
Online gaming is a form of entertainment that many people can enjoy in a healthy and controlled manner. However, we recognise that a small number of individuals may face challenges in managing their gaming habits. That is why dewa89 invests seriously in providing the tools, resources, and support needed to help every member play responsibly.
The core principles of responsible gaming at dewa89 are simple: only play with money you can afford to lose, set realistic limits, and ensure gaming does not interfere with your daily life. If at any point you feel that gaming is starting to affect your emotions, finances, or relationships, that is an important signal to take a step back and seek help.
The dewa89 platform is built with integrated safety features that let you manage your own gaming activity. From daily deposit limits and loss limits to mandatory break periods and full self-exclusion — all these tools are at your fingertips and can be activated at any time through your account settings.
Remember: dewa89 is an entertainment platform for adults aged 18 and above. Never play with borrowed money, emergency savings, or funds intended for your family's basic needs.
We also understand that recognising a gambling problem in oneself is not easy. Therefore, the following sections of this page are designed to help you understand the early warning signs, honestly assess your gaming habits, and learn the practical steps you can take should you need help.
The dewa89 support team is available 24 hours a day, 7 days a week to assist you. We will not judge you — instead, we are here to ensure your gaming experience remains positive and enjoyable at all times.
Answer these questions honestly to assess your gaming habits:
If the answer "Always" appears more than once, consider reaching out to the dewa89 support team.
For responsible gaming assistance, contact the dewa89 support team via live chat within your platform.
All of the following control tools are available free of charge to every dewa89 member and can be accessed directly from your account settings with no additional fees.
Set the maximum deposit amount you can make within a 24-hour, 7-day, or 30-day period. This limit takes effect immediately once activated and can only be increased after a 24-hour waiting period.
Control your maximum net loss amount within a set period. Once this limit is reached, the dewa89 system will automatically stop wagering activity until the current period ends.
Set the maximum duration for each of your gaming sessions. dewa89 will send a warning when you are approaching your time limit, and the session will be automatically ended once the limit is reached.
Take a break from the dewa89 platform for 24 hours, 48 hours, one week, or one month. During the break period, your account will be blocked from any gaming activity and no promotions will be sent.
If you feel you need a longer break, the self-exclusion option allows you to close your dewa89 account for a minimum period of 6 months up to permanently. This request is processed within 24 hours.
Opt out of receiving any marketing communications or bonus offers from dewa89. This helps reduce the temptation to play beyond the limits you have set for yourself.
All dewa89 responsible gaming control tools are free and accessible directly from your account settings panel. Below is a full summary of each tool and its function:
| Control Tools | Duration Option | Availability |
|---|---|---|
| Deposit Limit Control the maximum deposit amount |
Daily / Weekly / Monthly | Active |
| Loss Limit Stop playing when the loss limit is reached |
Daily / Weekly / Monthly | Active |
| Session Time Limit Control the duration of your gaming sessions |
30 min / 1 hour / 2 hours / 4 hours | Active |
| Self-Break Temporarily suspend account |
24 hours / 48 hours / 7 days / 30 days | Free |
| Self-Exclusion Long-term account closure |
6 months / 1 year / Permanent | Free |
| Promotion Controls Stop receiving marketing offers |
Permanent or temporary option | Active |
Access your account using your registered username and password. Make sure you log in from a secure device.
Click the profile icon in the top right corner of the platform, then select "Settings" or "Responsible Gaming" from the dropdown menu.
Select from the available control tools — deposit limits, time limits, self-break, or self-exclusion based on your needs.
Enter the desired limit value or select the preferred duration, then confirm your choice. Settings take effect immediately after confirmation.
If you need help activating any of the control tools, the dewa89 live chat support team is available to assist you 24/7.
Identifying problems early is the key to easier resolution. Do not ignore the following warning signs in yourself or someone you care about.
Frequently using money set aside for bills, food, or family needs for gaming activity.
Continuing to play in hopes of recovering money already lost, even as losses continue to mount.
Staying up late or not getting enough sleep due to spending excessive time in online gaming sessions.
Declining social invitations, neglecting family or friends in favour of more time spent playing.
Feeling anxious, irritable, or stressed when unable to play, or when trying to stop gaming activity.
Lying to family or friends about the time and money spent on online gaming activity.
If you recognise two or more of the above signs in yourself, Act now before it's too late. Contact the dewa89 support team or use the self-exclusion tool available in your account now.
Here are answers to the most frequently asked questions by dewa89 members regarding responsible gaming and the available control tools.
Dewa89 is an active member of the global responsible gaming community. We continuously update our tools and policies in line with industry best practices to ensure the safety and well-being of all our members in Malaysia.
Dewa89 always puts member well-being first. Register now and enjoy a safe, fair, and regulated gaming experience alongside over 500,000 trusted Malaysian members.